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G casino new years eve luton

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I am sure I will return however to give it a second chance hoping that the service we received was just a one off. Great night out here and good atmosphere and always busy.

BUT if you want to get drink forget it!! Also didnt play the tables as couldnt get on to any of them. Being members of the Grosvenor Cardiff we decided to take a long trip to the newly extended and renovated Luton casino, our local manager rang ahead and booked us a table in the restaurant and good job too, the excellent value and quality area was packed, on registering after registering our cards at reception we found our way to the new large gaming area and within minutes were personally greeted by the evening manager Martina, she welcomed us warmly and offered a full tour and a complimentary round of drinks, the same high service for our meal was delivered and the menu offers excellent value for money.

Sebastian the restaurant manager was very attentive and ensured the air con turned off as it was very cold in the dining room!!

We had a great evening meeting other members from around the country and a second round of free drinks followed by buddha.

The VIP machines are excellent and offer a higher level of integration. A word of warning to members from other areas not every Grosvenor has the same "holding of machines" system, we are used to being able to hold a machine while eating in the restaurant, this is not the case here and I had my money and card removed while enjoying my steak!!

Congratulations to Martina, Buddha and Sebastian for ensuring we had a lovely evening. Thank you for the kind words and positive feedback. We are always very pleased to hear when our guests have had a good experience and that our team have delivered great customer service.

I will feedback to each of them your comments and thanks. We hope to see you again soon. I went there last night on Friday the 13th with Group of 60 people in coach from Leicester.

They had lots of different types of Buffet Food and amazing Bollywood entertainment, dancers from Spain. Place had a huge makeover done and it looks really nice.

Lots of seating and eating space. They even had a massive cake for Diwali celebration. Staff were really nice and very polite apart from one buffet staff was bit rude.

I had a friend with bit of mentle priblem and she asked him if she could have a glass of water. He said NO there are lots of people so I cant just serve you water in his foreign accent.

He was going in and out of kitchen atleast 15 time and did not bring a glass of tap water for this poor girl. Thank you for your feedback, we were so pleased to have held a celebration evening for Diwali and its great to hear you enjoyed the food and entertainment.

However shocked that one of our team members responded in such away to a simple request for water. I can assure you I will investigate the matter thoroughly.

This is of course not the kind of behaviour we expect from our team and we will not tolerate such poor responses to our customers.

I apologise profusely for this incident and will take appropriate action to ensure this does not happen in the future. Kindest regards, Dean Customer service manager.

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Recently visited the Casino, which had been renovated as well. We celebrated a friends birthday at the casino and I must say very impressed with the new refurbishment.

I like that there is now alot more to do. It is a shame that the refurb. We all enjoyed our food however agreed slightly over priced but it was the service that let it down more than anything as it was very slow.

I am sure I will return however to give it a second chance hoping that the service we received was just a one off. Great night out here and good atmosphere and always busy.

BUT if you want to get drink forget it!! Also didnt play the tables as couldnt get on to any of them. Being members of the Grosvenor Cardiff we decided to take a long trip to the newly extended and renovated Luton casino, our local manager rang ahead and booked us a table in the restaurant and good job too, the excellent value and quality area was packed, on registering after registering our cards at reception we found our way to the new large gaming area and within minutes were personally greeted by the evening manager Martina, she welcomed us warmly and offered a full tour and a complimentary round of drinks, the same high service for our meal was delivered and the menu offers excellent value for money.

Sebastian the restaurant manager was very attentive and ensured the air con turned off as it was very cold in the dining room!!

We had a great evening meeting other members from around the country and a second round of free drinks followed by buddha.

The VIP machines are excellent and offer a higher level of integration. A word of warning to members from other areas not every Grosvenor has the same "holding of machines" system, we are used to being able to hold a machine while eating in the restaurant, this is not the case here and I had my money and card removed while enjoying my steak!!

Congratulations to Martina, Buddha and Sebastian for ensuring we had a lovely evening. Thank you for the kind words and positive feedback.

We are always very pleased to hear when our guests have had a good experience and that our team have delivered great customer service.

I will feedback to each of them your comments and thanks. We hope to see you again soon. I went there last night on Friday the 13th with Group of 60 people in coach from Leicester.

They had lots of different types of Buffet Food and amazing Bollywood entertainment, dancers from Spain. Place had a huge makeover done and it looks really nice.

Lots of seating and eating space. They even had a massive cake for Diwali celebration. Staff were really nice and very polite apart from one buffet staff was bit rude.

I had a friend with bit of mentle priblem and she asked him if she could have a glass of water. He said NO there are lots of people so I cant just serve you water in his foreign accent.

He was going in and out of kitchen atleast 15 time and did not bring a glass of tap water for this poor girl.

Thank you for your feedback, we were so pleased to have held a celebration evening for Diwali and its great to hear you enjoyed the food and entertainment.

However shocked that one of our team members responded in such away to a simple request for water. I can assure you I will investigate the matter thoroughly.

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Log in to get trip updates and message other travellers. Log in Join Recently viewed Bookings Inbox. New year - Grosvenor Casino Luton.

Reviewed 16 December Reviewed 28 October Review of Grosvenor Casino Luton. Ask lindaStevenage about Grosvenor Casino Luton.

See all reviews. Show reviews that mention. All reviews great night gaming tables course meal live entertainment roulette table cash games night out with friends black jack very enjoyable evening christmas meal playing roulette friday or saturday night a la carte menu queuing system service staff bar area large party.

Review tags are currently only available for English language reviews. Ask Doyleygirl about Grosvenor Casino Luton. Reviewed 24 November Excellent member service.

Ask Julie about Grosvenor Casino Luton. Report response as inappropriate Thank you. We appreciate your input. Reviewed 14 November via mobile Good food.

Ask Aruna about Grosvenor Casino Luton. Previous Next 1 … 18 19 20 … TripAdvisor LLC is not responsible for content on external web sites.

Taxes, fees not included for deals content. New year - Grosvenor Casino Luton. Reviewed December 16, Reviewed October 28, Review of Grosvenor Casino Luton.

Ask lindaStevenage about Grosvenor Casino Luton. See all reviews. Show reviews that mention. All reviews great night gaming tables course meal live entertainment roulette table cash games night out with friends black jack very enjoyable evening christmas meal playing roulette friday or saturday night a la carte menu queuing system service staff bar area large party.

Review tags are currently only available for English language reviews. Ask Doyleygirl about Grosvenor Casino Luton. Reviewed November 24, Excellent member service.

Ask Julie about Grosvenor Casino Luton. Report response as inappropriate Thank you. We appreciate your input. Reviewed November 14, via mobile Good food.

Ask Aruna about Grosvenor Casino Luton. Previous Next 1 … 18 19 20 … TripAdvisor LLC is not responsible for content on external web sites.

Taxes, fees not included for deals content. About Us Help Center. The atmosphere in the restaurant was very relaxed and the evening was magic.

All the food was excellent both myself and my husband cleared our plates. Steak was melt in the mouth and cooked to perfection.

The salmon was cooked well. All the staff were very helpful and friendly. The whole evening was great. Food was brilliant, very generous portion sizes and tasted great!

Staff were great and very friendly! Sorry, there are no tables available for 2 people on this date. Sorry, this offer is only available between [date-from] and [date-to].

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Reviews Customer reviews for Grosvenor Casino Luton 4. Recommended for dinner 26 value 19 entertainment 16 large parties 15 private dining 6 trendy 6 business 4 romantic 4 luxury 3 lunch 2 breakfast 1.

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